SAP Service Delivery Manager 5JLP3M

Job description

Seniority Level: Mid-Senior level
Industry: Management Consulting
Employment Type: Full-time
Job Functions: Consulting

The company provides full life cycle application management services to its clients, spanning the entire continuum from upfront assessments and advisory, over application maintenance services out of our onshore, near-or offshore centers, to application optimization and innovation services aiming at supporting business strategies. Our Managed Services team is a fast growing team that assists  organizations customer facing functions with the maintenance of their technologies (ERP, CRM, ECM, Cloud Solutions). As a SAP Service Delivery Manager, you will join our team of highly experienced professionals in SAP Application Management Services (AMS), servicing clients who have entrusted the company with the management of their SAP applications through on-site, near- or offshore support. You have experience in Service Level management, knows how to build long term client relationships and are recognized by clients for your AMS expertise. You have a very good understanding of AMS best practices in terms of processes, governance and tooling.

Desired Skills and Experience
  • You have minimal 3-5 years experience as a Service Delivery Manager either in Consulting or in Industry
  • You have experience in collaborating with near-offshore centers, managing remote teams of at least +10 people
  • You have experience in various SAP modules and are familiar with upcoming SAP innovations
  • Knowledge of SAP GTS (Global Trade Services) is a plus
  • You have strong people management skills
  • You are fluent in English and Dutch and/or French
  • You are ITIL certified
  • Having a past as SAP implementation project manager is a plus
  • You like working in an international environment and welcome the occasional travel abroad.
Our Offer
  • A challenging, innovating environment where personal development and growth are encouraged
  • An attractive and competitive salary with fringe benefits


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